Frequently asked questions

When are you open?
We are open Monday to Friday from 9am - 5pm. If you want to get in touch, please email studio@projectpretty.co.uk and we will aim to get back to you within 1-2 working days. 

Can I meet with you to discuss my invitations?
We are currently unable to offer one-to-one consultation appointments.

How do I place an order?
Ordering is simple:
1. Browse our website and select your favourite design.
2. Select the quantity you require.
3. Choose from any colour options and enter your text for personalisation.
4. Add the selected design(s) to your basket and proceed to checkout.
5. You will receive an email confirmation of your order and following this a digital proof will be emailed to you within 2 working days for approval.

Please note: Personalised proofs will not be supplied prior to purchase. Once the item has been purchased, we will gladly provide proofs for your review and approval. We are committed to working with you until you are completely happy with your design. 

Do you have a price list?
Yes, our wedding price list can be found here.

Do you offer any discounts?
Our prices are carefully considered and competitive therefore we do not offer any discounts unless we have a special promotion running. This is company policy and is non-negotiable.

Can I order a sample? 

Yes you can order samples of our wedding invitations and save the date cards via our sample order page. Our sample packs include a full colour swatch chart for the collections available in a variety of colours and samples of our house card stocks. Collections that are available in 30 colours options will be sent out in stock colours. 

Please note that due to the vast combination of card stock, colours and designs available we are unable to stock all combinations. If you are struggling to visualise a design in a particular colour, please drop us a note at studio@projectpretty.co.uk and we will send over a digital version. Orders of less than 20 items for wedding invitations and save the date cards will be classed as sample orders and will not be personalised.


I need my invitations in a language other than English - is this possible?
Yes we can provide invitations on languages other than English. Please just drop us an email at studio@projectpretty.co.uk to discuss your request. 


How do I personalise my wedding invitation?
When ordering your wedding invitations please enter the text you require on your stationery in the personalisation box. We will need to know the bride and grooms names, the date of wedding, location, time of event, after ceremony details and RSVP requirements. If you would like the text altered from that shown on the samples please provide us with your preferred text. For example, we can change ‘together with their families’ to ‘together with their parents’.  


How many invitations should I order?
An invitation per person is not necessary; one per couple or family is fine. However, we suggest that you order a few spare invitations incase anyone is forgotten! 


I have received the proof but would like to make some changes. What should I do?
Please reply to the email you received with your changes and we’ll send another proof out to you within 24 hours.


What should I check on my proofs?
It’s essential that you check your proofs very carefully. Once you have given final approval additional changes can not be made. Project Pretty will not cover the cost of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued. We advise checking the proofs on a desktop or laptop computer - if you are viewing the files on a smart phone or tablet, the colours may appear inaccurate.

We suggest that you follow the steps below to avoid any costly mistakes.
1. Check all the dates, names, addresses, email and telephone numbers are correct where applicable.
2. Check that the address is spelled out in full.
3. Is the spelling and punctuation correct?
4. Are the colours correct?
5. Have you received proofs of all the items you’ve ordered?


Can I make changes after approving my proof?
No. Once your proof has been approved the artwork is sent to the printers. Please check your proofs carefully.


I have received an email saying my photo is not suitable for printing - what does this mean?
If the photograph you have supplied is too small for printing we will request you send an alternative. If a photo is too small it may look pixilated and blurry once printed. If possible, please send us the original image so your design will look its best when printed.


I have not yet received my proof. What is the status of my order?
If you have not received a proof within 3 business days of ordering please contact studio@projectpretty.co.uk with your order number and we’ll get back to you as soon as possible.


I have approved my proof. How long will it take to receive my order?
Once the artwork has been approved we allow 5-7 working days for printing and shipping of your order. We will update you by email once your order has been dispatched.


How much is delivery?

UK DELIVERY 

Orders under £15.00 - Standard delivery £1.50

Order value £15.00 to £49.99 - Standard delivery £3.00

Order value £50.00 and under £99.99 - Signed For delivery £5.00

Order value £100.00 and under £149.99 - Signed For delivery £6.75

Delivery is free within the UK for sample packs and orders over £150.

Standard delivery orders are sent by standard First Class post, and orders over £50 are sent First Class Signed For. Large items such as table plans will be delivered by courier.

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EUROPE DELIVERY

Orders under £20.00 - Europe standard shipping £4.00

Orders over £20.00 - Europe tracked shipping £12.50

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INTERNATIONAL DELIVERY

Orders under £20.00 - International standard shipping £6.00

Orders over £20.00 - International tracked shipping £18.00


Can I change the colour of the design?
Most of our designs come in various colours but if you haven’t found what you are looking for we can change the colour to suit your theme at no extra charge.


How do I pay for my order?
You can pay by credit card, debit card or Paypal at the checkout.


I’ve made a mistake with my order. What should I do?
If you have made a mistake when ordering please contact us as soon as possible by email to studio@projectpretty.co.uk


I’ve changed my mind. Can I cancel my order?
You can cancel an order within 12 hours of ordering. After this time we can not cancel any orders as the design of your invitations will have begun.


Once items have been printed, what is your returns policy?
We can not accept returns as our wedding invitations and stationery items are personalised for you. 
If you are unhappy with your order for any reason please contact us at studio@projectpretty.co.uk. We are happy to correct and reprint any errors made on the part of Project Pretty as quickly as possible and will send any re-printed stationery out quickly and efficiently.


I’ve left it really late to order my wedding invitations. Can you do rush orders?
If you have left your invitations to the last minute please contact us as soon as possible and we will endeavour to help you out. 


Do you deliver outside of the UK?
At present we only deliver within the UK.


I would like a custom design. Is this something you can offer?
Yes we can! If you can't find that perfect design, we can create a custom wedding invitation that perfectly reflect you and your big day. Please get in touch with us at studio@projectpretty.co.uk to discuss your requirements. 

Please note that we are only able to accept a handful of custom design orders per year due to limited availability.  


I haven’t received a proof or a reply to my enquiry. Why is that?
If you have not received your digital proofs within three days please email us to let us know. Sometimes our projectpretty.co.uk email addresses get lost in spam filters so although we will have sent the proofs or a reply, it may have ended up in a cyber bin. To avoid this happening please add studio@projectpretty.co.uk to your email address book or safe list.